Privacy Policy

Thank you for visiting our website, velqeris.com.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you visit our website, place an order, or use our services.

By accessing or using our website, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy.

1. Information We Collect

We may collect personal information from you when you visit our website, place an order, create an account, contact us, or use our services.

Information You Provide

The information you provide may include:

Full name
Email address
Telephone number
Billing address
Shipping address
Payment information
Order details and purchase history
Any information you provide when contacting our Customer Support team

Payment information is processed securely through third-party payment providers. We do not store your complete payment card details.

Information Collected Automatically

When you browse our website, we may automatically collect certain information, including:

IP address
Browser type and device information
Operating system
Pages visited and browsing activity
Time spent on our website
Referring websites
Cookies and similar technologies

This information helps us improve website performance, understand customer preferences, and provide a better shopping experience.

2. How We Use Your Information

We may use your personal information for the following purposes:

Process and fulfill your orders.
Confirm, manage, and deliver purchased products.
Send order confirmations, shipping updates, and other transaction-related communications.
Process payments and help prevent fraudulent activities.
Handle returns, refunds, and customer service requests.
Respond to your questions and provide customer support.
Improve our website, products, services, and customer experience.
Send promotional emails and marketing communications when permitted.
Provide personalized content, offers, and advertisements where applicable.
Analyze website traffic and customer behavior.
Maintain the security and integrity of our website.

3. How We Share Your Information

We do not sell, rent, or trade your personal information.

We may share your information when necessary to provide our services, operate our business, or comply with applicable legal requirements.

Service Providers

We may share information with trusted third-party service providers that help us operate our business, including:

Payment processors
Shipping and logistics providers
Order fulfillment partners
Website hosting providers
Analytics providers
Advertising and marketing partners
Customer support services

These third parties may access your information only as necessary to perform services on our behalf or as otherwise permitted by applicable law.

Legal Requirements

We may disclose your information if required by law, legal process, or government request, or when reasonably necessary to protect our rights, safety, property, customers, or business operations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience on our website.

Cookies allow us to:

Remember your preferences.
Keep items in your shopping cart.
Understand how visitors use our website.
Measure website performance.
Improve our products and services.
Provide more relevant advertising and marketing communications where applicable.

We may use third-party tools, including analytics and advertising services, that use cookies, pixels, or similar technologies to collect information about website visits and advertising performance.

You may control or disable cookies through your browser settings. Please note that disabling cookies may affect certain features or functionality of our website.

5. Payment Information

All payments are processed through secure third-party payment providers.

We do not collect or store your complete payment card information. Your payment details are handled in accordance with the privacy policies and security practices of the applicable payment providers.

6. Marketing Communications

With your consent or where permitted by applicable law, we may send you promotional emails, product updates, special offers, and other marketing communications.

You may unsubscribe from marketing emails at any time by using the unsubscribe option included in our marketing emails.

You may also contact our Customer Support team to request removal from marketing communications.

7. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

Although we take reasonable steps to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Depending on applicable laws and your location, you may have certain rights regarding your personal information, including the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information.
Request information about how your personal information is collected and used.
Withdraw consent where applicable.

To exercise any applicable privacy rights, please contact our Customer Support team.

9. Children's Privacy

Our website is not intended for children under the age of 13.

We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information, we will take reasonable steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, security, or content of these third-party websites or services. We encourage you to review their privacy policies before providing personal information.

11. International Data Transfers

Your personal information may be processed, transferred, and stored by us or our service providers in countries other than the country in which you reside.

Where required by applicable law, we take appropriate measures to protect personal information transferred internationally.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, or applicable legal requirements.

Any changes will be posted on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we handle and protect your information.