Contact Information
CUSTOMER SERVICE EMAIL
service@velqeris.com
SERVICE HOURS
9:00 AM–6:00 PM (PDT)
Company Information
COMPANY NAME:
Hangzhou Zhenling Trading Co., Ltd.
Contact Us
If you have any questions about our products, orders, shipping, returns, or other store-related matters, please feel free to contact us. We’re here to help with your shopping experience and provide the information you need.
Customer Support
When contacting us about an existing order, please include your order number and a brief description of your question or concern. Providing these details will help us locate your order and assist you more efficiently.
The Order Confirmation Email sent after your order is successfully placed will also include contact information for reference if you need assistance with your order.
We aim to respond to customer inquiries as soon as reasonably possible during our regular service hours. Response times may vary depending on the nature and volume of inquiries. Messages received outside our service hours will be reviewed during the next available service period.
Before Contacting Us
To help us assist you more efficiently, please provide relevant information when contacting us, such as:
- Your order number, if applicable
- The email address used to place your order
- A clear description of your question or issue
- Photos or other relevant information if your inquiry concerns a damaged, defective, or incorrect item
Please make sure the information you provide is accurate so that we can review your inquiry and respond appropriately.